It’s a common query to be wanting to know more about the consultation process – what do you need before you book in with us, where do you select a time, and so forth, so we will outline those details here.

If you have any other questions, please drop us a line here.

Consultation Selection

If you are new to us and would like to have a chat to see if the work we do is in alignment with your goals, and to get you started with a couple of simpler steps, then a ‘45 minute consultation’ is a great starting point. We don’t go through results in these sessions.

If you would like to go through Hair Tissue Mineral Analysis (HTMA) and blood test results in a single longer session, then a ‘90 minute consult’ may be perfect for you. 

Alternatively, many are opting for ‘3 hour packages’ to spread out the learning and gain extra assistance with the implementation of the RCP over a longer period of time. These sessions are great to use to get started with a general meeting ASAP and then when results come in, a longer session can be used to review the results.

If you really aren’t sure which of these will apply, we also have a 15 minute ‘quick chat’ option where you can connect with us via a zoom session so we can help you decide.

You can read more about these over on the Work with Us page.

The Booking Process

Once you decide you want to work with us, there are a few things that are helpful to know as to what to do when, what information you need and when, and so forth. If anything seems overwhelming here, that’s ok, remember to breathe and ask for help! You can always ask for help if you are stuck.

If you are purchasing a HTMA through us please do so ASAP as it can take some time to get the kit sent to you, hair sample sent to the lab and results back from them (3-4 weeks for this process). You can purchase for adults or kids. 

For those planning to do a longer single consultation to go through the results, you can purchase your consultation at any time between getting your HTMA kit through to when you get your results back. If you like to plan ahead, we suggest booking a time about 4 weeks after you purchase your kit.

Time wise, if you already have your results ready to go, you may be able to book even one of the longer sessions within the next week or two. Otherwise, it may take a few weeks for you to get everything collected. Read more about which labs to get here.

Getting ready to meet online with your consultant

If you book in for a consultation with one of our consultants, you will likely be meeting with them via Zoom. These notes are here to help you to know what to do next, if you have never used Zoom before!

After you have booked a time, you will receive a confirmation email which includes a link to meet at your confirmed time. Your email confirmation will likely look something like the following image.

The highlighted boxes show you the date of your consult (in your timezone), the link you will click to meet with your consultant and the duration of your consultation.

(If you are not in Australia, you will have been encouraged to use the International options to book your appointment. This makes it easier for you to get a suitable time which will hopefully fit your timezone!).

Setting up Zoom

You can click on the link at any time, to help you setup your device for use during the consultation. We encourage you to do this well in advance of your session, so you can do any setup tasks that may take a few minutes, not just as we are due to meet! 🙂

The zoom website has some great help areas you can use if you need assistance. This is a great area to start with if you need help.

You will likely get a reminder or two before your consult – all of the emails will have the same link, so you should only need to check it once before the consultation.

On the day of your consultation

If you have done a practice run before your consult, you should be able to just click the link provided in one of your emails. You will then be in a waiting room until your session begins.

If you are on a laptop or desktop computer, once the session is under way, you will likely have the capacity to record your consultation. This can be a great way to watch back later if you need to. We often can only take in some of what we hear, so it’s a great way to learn more later if we re-listen.

Zoom typically saves the videos to a ‘zoom’ folder within your ‘Documents’ area. If you have finished a consultation and aren’t sure where to look… start there!

You consultant can assist you with recording at their end if you don’t have the ability to record on your device.