The Consult Process
It’s a common query to be wanting to know more about the consultation process – what do you need before you book in with us, where do you select a time, and so forth, so we will outline those details here.
If you have any other questions, please drop us a line here.
Consultation Selection
If you are new to us and would like to have a chat to see if the work we do is in alignment with your goals, and to get you started with a couple of simpler steps, then a ‘45 minute consultation’ is a great starting point. We don’t go through results in these sessions.
If you would like to go through Hair Tissue Mineral Analysis (HTMA) and blood test results, you either need to choose either a 90 minute consult or 3 hour package.
Our most popular option is for a ‘3 hour packages’ to spread out the learning and gain extra assistance with the implementation of the RCP over a longer period of time. Book in an hour with us ASAP to get started while you obtain results. When results come in or 4-6 weeks after the first session, book in for a second 60 minute session can be used to review the results. We typically suggest two 30 minute sessions spread 4-6 weeks apart.
This option really lets you have time to process information, implement and have accountability.
If you feel you would like your history, results and actions to implement completed in a single longer session, then a ‘90 minute consult’ may be perfect for you.
If you really aren’t sure which of these will apply, we also have a 15 minute ‘consult advice call’ option where you can connect with us via a zoom session so we can help you decide.
You can read more about these over on the Work with Us page.
The Booking Process
Once you decide you want to work with us, there are a few things that are helpful to know as to what to do when, what information you need and when, and so forth. If anything seems overwhelming here, that’s ok, remember to breathe and ask for help! You can always ask for help if you are stuck.
Please note: You will need to adjust the timezone on the calendar booking page to show appointments in your timezone, it will usually default to ‘Brisbane’.

45 Minute Consultations
- Select and purchase your consultation (via the Work with Us page).
- Follow the prompts to book in a time with your preferred consultant.
- Once successful, you should receive a confirmation email from us, plus you should be redirected to a landing page which will coach you through the next steps.
- You will be asked within this process to complete a few questions about your main areas needing help and how much you know about the process.
90 Minute Consultations
- Select and purchase your consultation (via the Work with Us page).
- Follow the prompts to book in a time with your preferred consultant.
- Once successful, you should receive a confirmation email from us plus you should be redirected to a landing page which will coach you through the next steps.
- We will ask you to complete a longer client intake form for a detailed history and information about areas you want help with
- You will send us your results via the email provided.
3 Hour Packages
- Select and purchase your consultation (via the Work with Us page).
- Once successful, you should receive a confirmation email from us plus you should be redirected to a landing page which will coach you through the next steps.
- If you don’t have results yet, a 30 minute session can be booked in for us to discuss where you are at, and to cover a couple of items to get you started.
- You should receive an email confirmation for the consultation booking time and a couple of reminders in the leadup to the session, this email will also include the link to book the remaining consults in your package.
- We will ask you to complete a longer client intake form for a detailed history and information about ares you want help with
- You will send us your results via the email provided.
If you are purchasing a HTMA through us please do so ASAP as it can take some time to get the kit sent to you, hair sample sent to the lab and results back from them (3-4 weeks for this process). You can purchase for adults or kids.
For those planning to do a longer single consultation to go through the results, you can purchase your consultation at any time between getting your HTMA kit through to when you get your results back. If you like to plan ahead, we suggest booking a time about 4 weeks after you purchase your kit.
Time wise, if you already have your results ready to go, you may be able to book even one of the longer sessions within the next week or two. Otherwise, it may take a few weeks for you to get everything collected. Read more about which labs to get here.
Getting ready to meet online with your consultant
If you book in for a consultation with one of our consultants, you will likely be meeting with them via Zoom. These notes are here to help you to know what to do next, if you have never used Zoom before!
After you have booked a time, you will receive a confirmation email which includes a link to meet at your confirmed time.
Setting up Zoom
You can click on the zoom link in your confirmation email at any time, to help you setup your device for use during the consultation. We encourage you to do this well in advance of your session, so you can do any setup tasks that may take a few minutes, not just as we are due to meet! 🙂
The zoom website has some great help areas you can use if you need assistance. This is a great area to start with if you need help.
You will likely get a reminder or two before your consult – all of the emails will have the same link, so you should only need to check it once before the consultation.
On the day of your consultation
If you have done a practice run before your consult, you should be able to just click the link provided in one of your emails. You will then be in a waiting room until your session begins.
If you are on a laptop or desktop computer, once the session is under way, you will be encouraged to record your consultation. This can be a great way to watch back later if you need to. We often can only take in some of what we hear, so it’s a great way to learn more later if we re-listen.
Zoom typically saves the videos to a ‘zoom’ folder within your ‘Documents’ area. If you have finished a consultation and aren’t sure where to look… start there! Otherwise read this article from Zoom to find where to find the recording.
You consultant can assist you with recording at their end if you don’t have the ability to record on your device.
Cancellation & Rescheduling
We completely understand that life happens & things come up at the last minute. If you can’t make a booked session, please cancel and reschedule your appointment using the link in your consult confirmation email.
Consult Advice Call or 3 Hour Package Consult
If you need to reschedule an Consult Advice Call
OR consult from your 3 hour package click here.
45 or 90-Minute Consult
If you need to reschedule a
45 or 90 minute consult click here.